Privacy Policy

This policy explains what information I collect when you use allansheatingandcooling.com, call, text, or chat with me, and how I use it. "I", "me" and "Allan's" mean Allan's Heating & Cooling & Appliance Repair, owned and operated by Barry Allen, 3372 Gould Way, Sacramento, CA 95827.

What I collect

• What you give me: your name, phone number, email address, service address, and whatever you tell me about your equipment and the problem — through the contact form, the chat assistant, a phone call, a text, or an email.
• What the site collects automatically: standard web data such as pages visited, browser type, device type, approximate location from your IP address, and how you reached the site. See the Cookie Policy.

How I use it

• To respond to your request, schedule and perform service, and follow up on work I've done.
• To send appointment reminders and service updates.
• To send occasional seasonal reminders, such as a pre-summer AC check, if you've asked to receive them.
• To keep records of the work I've done for you, for warranty and follow-up.
• To understand how the website is used so I can improve it.

Text messaging (SMS)

By providing your mobile number and checking the consent box on my contact form, or by texting me first, you agree to receive text messages from Allan's Heating & Cooling & Appliance Repair about your service request, appointment scheduling, and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of any purchase or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to deliver the messages you've agreed to receive.

Who I share it with

I don't sell your information, and I don't share it for anyone else's marketing. I share it only with the service providers that run my business tools — the platform that hosts this website, handles the contact form, chat, phone and text messaging, and stores customer records — and only so they can provide those services to me. I may also disclose information if the law requires it.

The chat assistant

The chat on this site is an AI assistant named Ellie, not a person. What you type is stored so I can read it and follow up with you personally. Don't put card numbers, bank details, or other sensitive information into the chat — Ellie will never ask for them.

How long I keep it

I keep customer and service records for as long as I'm doing business with you and for a reasonable period afterward, for warranty, tax and follow-up purposes.

Your choices

• Opt out of texts any time by replying STOP.
• Opt out of emails using the link in any email, or by asking me.
• Ask me what information I hold about you, ask me to correct it, or ask me to delete it. Call (916) 425-7754 or email [email protected].

Children

This site and my services are for adults. I don't knowingly collect information from anyone under 18.

Changes

If I change this policy I'll update the date at the top. Continuing to use the site or my services after that means you accept the updated policy.

Contact

Allan's Heating & Cooling & Appliance Repair
3372 Gould Way, Sacramento, CA 95827
(916) 425-7754 · [email protected]