Terms of Service

These terms cover your use of allansheatingandcooling.com and the ways you can contact me through it. "I", "me" and "Allan's" mean Allan's Heating & Cooling & Appliance Repair, owned and operated by Barry Allen. By using the site, you agree to these terms.

What the website is for

The site describes the services I offer and gives you ways to reach me: phone, email, a contact form, and an AI chat assistant. Sending a request through the site is not a booking. I confirm every appointment personally by phone.

Estimates, pricing and work

• Nothing on this site or in the chat is a price quote. The cost of a repair or installation depends on the equipment and what's actually wrong, and I go through it with you directly before any work starts.
• I tell you what I found and what I think you need. The decision to proceed is yours.
• Work is performed under California C-20 contractor licence #977160 and BEAR appliance repair licence #46389. I carry general liability and workers' compensation insurance and am bonded.
• I can't warranty equipment you've purchased yourself online, and my parts suppliers won't warranty it either. Talk to me before buying equipment for me to install.

Services I don't offer

I don't do duct cleaning, hood cleaning, plumbing, or electrical work from the panel to outlets, and I don't offer maintenance contracts or service agreements. If you need those, you'll need the appropriate licensed trade.

The chat assistant

The chat on this site is an AI assistant named Ellie. She can answer general questions and take your details so I can call you back. She cannot diagnose equipment, quote prices, or book appointments. Anything she tells you is general information, not professional advice about your specific equipment. If you smell gas, see smoke, or have any emergency, leave the building and call 911 — don't use the chat.

Text messages and calls

If you give me your phone number, you agree that I may call or text you about your request. Text messaging terms, including how to opt out, are in the Privacy Policy.

Site content

The text, photos and design on this site belong to Allan's Heating & Cooling & Appliance Repair. You're welcome to link to the site; please don't copy its content for other uses without asking.

Limits

The site is provided as-is. I do my best to keep it accurate, but I don't guarantee it's error-free or always available. To the extent the law allows, I'm not liable for any loss arising from your use of the site itself. This doesn't limit any rights you have under California law regarding work I perform for you.

Governing law

These terms are governed by the laws of the State of California.

Changes

If I update these terms I'll change the date at the top.

Contact

Allan's Heating & Cooling & Appliance Repair
3372 Gould Way, Sacramento, CA 95827
(916) 425-7754 · [email protected]